Shipping policy

Return and Refund Policy

At [Noor], customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our Return and Refund Policy below.

1. Return Eligibility

To qualify for a return:

* The item must be returned within [5 DAYS] of delivery.
* The product must be unused and in its original condition.
* All original tags, packaging, and accessories must be included.
* Proof of purchase may be required.

We reserve the right to refuse returns that do not meet these conditions.

2. Non-Returnable Items

The following items are generally not eligible for return:

* Customized or personalized products
* Gift cards
* Clearance or final-sale items
* Items damaged due to customer misuse
* Products specifically marked as non-returnable

3. Return Process

To initiate a return:

1. Contact us at [tonoumanraseed@gmail.com].
2. Provide your order number and reason for return.
3. Follow the return instructions provided by our support team.

Returns sent without prior approval may not be accepted.

4. Refund Process

Once we receive and inspect the returned item:

* We will notify you regarding approval or rejection.
* Approved refunds will be processed using the original payment method.

Refunds are generally completed within [REFUND PROCESSING TIME].

Please note that banks and payment providers may require additional processing time.

5. Exchanges

If you would like a different size, color, or replacement item, exchanges may be available subject to stock availability.

To request an exchange, contact us at [tonoumanraseed@gmail.com].

6. Damaged or Defective Products

If you receive a damaged, defective, or incorrect item:

* Contact us within [2 DAYS] of receiving the order.
* Include photographs showing the issue.
* We will review the claim and provide an appropriate resolution.

Depending on the situation, we may offer:

* Replacement
* Exchange
* Full or partial refund

7. Return Shipping Costs

Return shipping responsibility:

[CUSTOMER PAYS RETURN SHIPPING / STORE PAYS RETURN SHIPPING]

If the return is due to our error (wrong item, defective product, etc.), we may cover return shipping costs where applicable.

8. Refund Exceptions

Refunds may be reduced or denied if:

* The product shows signs of use.
* Original packaging is missing.
* Parts or accessories are missing.
* The return does not meet our eligibility requirements.

9. Contact Us

For any return or refund inquiries:

Store Name: [Noor

Email Address: [tonoumanraseed@gmail.com]